Mental Health, Developmental Disability, and Substance Abuse Authority for Surry, Yadkin and Iredell Counties
In-Crisis Information/Referral 24 hours
1.888.235.HOPE (4673)
For Customer Service/Advocacy call
1.866.841.0408
Caring Professionals....Close to Home
"Please let us know how we are doing by contacting me personally with your comments."
David R. Swann
Chief Executive Officer
Crossroads
Behavioral
Healthcare
HOME

Welcome to Crossroads Behavioral Healthcare 
 
Crossroads Behavioral Healthcare serves the citizens of Iredell, Surry and Yadkin counties who need professional help for mental health, developmental disabilities or substance abuse treatment. We operate a 24-hour call center, seven days a week to respond to your needs. If you or a loved-one is in need of behavioral healthcare services call -

ACCESS toll free at 1-888-235-4673 (1-888-235-HOPE)
TTY 1-800-749-6099
Salud mental, incapacidades del desarrollo y abuso de sustancias

We Believe...

  • That our services should be consumer-driven and consumer-focused.
  • That recovery and habilitation are achievable and desirable for those we serve.
  • That our consumers should expect excellent care and preventive services at a reasonable cost by caring professionals who build trust and confidence.
  • That those we serve should have the opportunity to reach their potential for living, learning and contributing to our communities.


Local Management Entity (LME)

Emotional difficulties, family conflict, stress, developmental disability or substance abuse will touch each one of us during our lives. Once, many of these problems went undiagnosed, untreated and even ignored or hidden. As with any illness, those suffering want to return to well-being, but do not know which way to turn for help. They find themselves at a crossroad. There are caring professionals close to home who can help. Crossroads Behavioral Healthcare provides professional guidance available 24 hours a day, seven days a week. One toll-free call to 1-888-235-4673 can guide you to the road for help.

The Crossroads team understands that personal and family difficulties are often stressful. Therefore, our goal is to make accessing behavioral health care services a smooth, reassuring experience. We have developed a system that provides easy access for the consumer with a centralized admissions office and a 24-Hour Crisis Intervention System.
 
 



Contact Us 
 
Telephone
For In-Crisis/Information/Referral 24 hours - 1-888-235-HOPE (4673)
(Salud metnal, incapacidades del desarrollo y abuso de sustancias)


TTY 1-800-749-6099
For Customer Service/Advocacy call - 1-866-841-0408
 
 

Mercer Evaluation of the Performance of LMEs
Download
For Report
Last Updated 04-04-08    PDF (368K)


NEWS & UP-DATES 
 

Current News

06/03/08

Deputies from Iredell and Surry Complete Crisis Intervention Training

ELKIN, NC—Three local law enforcement officers completed a 40-hour training course that involves law enforcement working in partnership with the mental health system, consumers and families with the goal of diverting mental health consumers from the correctional system into appropriate treatment. On May 9, 2008 Deputy Kelly Wilson with the Iredell County Sheriff’s Department and Sgt. Gale Hobrook and Sgt. Jamie Goad with Surry County Sheriff’s Department received their certification in Crisis Intervention.

05/30/08

2008-2009 Proposed Budget Message

Subject:BUDGET MESSAGE Fiscal Year 2008-09 The Crossroads Behavioral Healthcare proposed budget for Fiscal Year 2008-2009 is the culmination of four months of work by the Area Board, Finance Committee of the Area Board, the finance staff, county managers and county commissioners to build a budget plan that focuses on local behavioral healthcare needs in Iredell, Surry and Yadkin counties and meets the needs of increased population and demands. The Crossroads Area Board reviewed the proposed budget for $31,660,787 on Tuesday, May 27, 2008, and has approved for it to be advertised and for public comment.

05/30/08

2008-2009 Proposed Budget



05/09/08

Communication Bulletin #92 RE: Central Regional Hospital

Communication Bulletin #92 Regarding Central Regional Hospital has been posted to the DMH/DD/SAS Website . Please forward this information to anyone in your organization who may be interested.

05/08/08

May is Mental Health Month: Get Connected!

ELKIN, NC – Crossroads Behavioral Healthcare, the local manager for mental health, developmental disabilities and substance abuse services for citizens of Iredell, Surry and Yadkin counties is urging everyone to “Get Connected.” May is National Mental Health Month. “Established more than 50 years ago to raise awareness about mental health conditions and the importance of mental wellness for all, Mental Health Month seeks to help our citizens focus on ways to improve their mental health,” said Crossroads CEO David Swann. This year we are focusing on a very simple, but essential component of maintaining and protecting mental health and wellness: social connectedness,” according to Swann. “Get Connected” encourages people to reach out and develop the supports needed to promote good mental health. There are many ways of creating connections that support mental health:

04/04/08

Mercer Evaluation of the Performance of LMEs

4-4-2008 -- DHHS Secretary Dempsey Benton released the report from Mercer Government Human Services Consulting, an independent consultant hired by the state to review all Local Management Entities. Mercer assessed Crossroads as a top performing LME in all three performance groupings: financial and business management operations; information technology and claims management; and clinical operations and governance. All LMEs were rated and assigned into one of three tiers. Tier One represents the highest performing LMEs, and Crossroads earned Tier One ratings in all three performance categories. There was only one other LME which earned Tier One ratings in all three performance categories, Mecklenburg County Area MH DD & SA Authority. For more information, download the full report.

03/18/08

Crossroads & New River Behavioral HealthCare Reach Agreement

Contract Amended for New River to Provide Substance Abuse Services at Mount Airy and Statesville Centers and Comprehensive Mental Health and Substance Abuse Services at Yadkinville and Mooresville Centers ELKIN, NC – Crossroads Behavioral Healthcare announced today that a contract amendment has been signed with New River Behavioral HealthCare to deliver substance abuse services at the Mount Airy and Statesville centers and comprehensive mental health and substance abuse services at the Yadkinville and Mooresville centers effective March 29, 2008. “We are pleased that New River has agreed to expand their delivery of services in the Crossroads area. This contract amendment allows for our consumers to continue receiving services without any disruption in care,” said David Swann, area director and CEO for Crossroads Behavioral Healthcare on announcing the agreement.

03/07/08

Implementation Update #41: Revised ....

March 6, 2008 DHHS Implementation #41: Resvised Community Support Serivce Definitions for Children and Adults, CAP-MR/DD Waivers, DMA Enrollment Packets, Denial Letters, Reminder of Scheduling Appeals

03/07/08

Request For Applications to Operate ADVP

Crossroads Behavioral Healthcare (CBHC) is soliciting applications to operate an Adult Developmental Vocational Program (ADVP) located in Boonville, North Carolina. Services to be provided include Long-Term Vocational Support Services; Personal Assistance; CAP services, including Personal Care; Supported Employment and Day Supports. The facility is owned by the Yadkin County Board of Education.

03/05/08

Board Chairman K. Scott Whitaker Recognized

The Business Journal for the Greater Triad Area recognized Crossroads Behavioral Healthcare Area Board Chairman K. Scott Whitaker as one of the top 40 young leaders in the Triad area. According to the president and publisher of the Triad Business Journal, “The goal of this effort, as always, was to find and recognize the best and brightest leaders this region has to offer who are yet to reach their 40th birthday,” said Douglas W. Copeland, Jr....

02/29/08

Crossroads Launches New Website

Crossroads Behavioral Healthcare has redesigned and launched a new website specifically with Consumer's and Provider's need in mind

02/01/08

New Authorization Process

CBHC's Clinical Services New Authorization Process went into effect February 1st 2008.