Mental Health, Developmental Disability, and Substance Abuse Authority for Iredell, Surry, & Yadkin Counties
In-Crisis Information/Referral 24 hours
1.888.235.HOPE (4673)
For Customer Service/Advocacy call
1.866.841.0408
Caring Professionals....Close to Home
"Please let us know how we are doing by contacting me personally with your comments."
David R. Swann
Chief Executive Officer
Crossroads
Behavioral
Healthcare
 HOME >  Consumer Services

Crossroads Behavioral Healthcare Customer Services Contact Information:
Please direct all inquiries to:
Director of Customer Services
David Crosby
 Click to Download (336) 835-1001 ext. 1801 or
1-866-841-0408.


Crossroads Customer Services department is the primary point of contact for citizens who use services provided through Crossroads. In addition to responding to concerns and complaints regarding services, the Customer Services department oversees housing and guardianship services as well as incident reports. Special initiatives managed through Customer Services include Wellness Recovery Action Plan (WRAP) training, and Crisis Intervention Team (CIT) training as well as interface with various housing coalitions. Customer Services provides staff support to Crossroads Consumer and Family Advisory Committee.

SPECIAL NOTICE FROM THE CEO:
Helping our consumers understand their rights is a crucial role for everyone involved in delivering mental health, developmental disability and substance abuse services to our citizens in Iredell, Surry and Yadkin counties. As we start the 2009-2010 fiscal year, I urge you to take the following steps....Click Below for more.
Download
Memo to Providers Re: Consumer Services		 Last Updated 08-13-09    DOC (248K)

For Our Consumers 
 
At Crossroads, Consumers are our top priority. We work hard to make sure that you have access to the quality behavioral healthcare services that you and your family need.

ACCESS the Help You Need If you need Mental Health, Developmental Disabilities, or Behavioral Healthcare Services, we encourage you to contact ACCESS at 1-888-235-HOPE (4673), TTY: 1-800-749-6099. You can also use our online Specialty Resources to view information about services available in Iredell, Surry, Yadkin and surrounding counties.
Download
Specialty Resources		 Last Updated 02-16-10    PDF (39K)
Know Your Rights
You Have Rights as a Consumer. Learn more in the Crossroads publication “Your Rights and Responsibilities: A Guide for Consumers & Families in Iredell, Surry and Yadkin Counties”.
Download
Your Rights & Responsibilities		 Last Updated 08-27-10    PDF (361K)

Contact Crossroads Customer Services
If you have a question, concern or complaint, please contact Crossroads Customer Services at 1-866-841-0408.
Consumer Handbook


One of the goals identified in the Division’s State Strategic Plan: 2007-2010 is to provide helpful and easy to understand information about the service system.
The Consumer Handbook, was developed to help guide and assist individuals seeking services and supports from the public mental health, developmental disabilities and substance abuse service system. It includes information about how to access services, person-centered planning, crisis services, rights and responsibilities of consumers, and helpful contacts and resources.
Download
Consumer Handbook		 Last Updated 08-01-08    PDF (4476K)
Download
Consumer Handbook - Large Print		 Last Updated 08-01-08    PDF (971K)
Download
Consumer Handbook - Spanish		 Last Updated 01-20-09    PDF (1582K)